Customer Service
What is Savannah Business Services?
Savannah Business Services unlocks the capacity of businesses by allowing individuals and teams to focus on the work that matters most to their continued success. We do this by providing our clients an assistant, powered by a global workforce and machines to deliver digital work faster, better, and cheaper.
What should I not delegate to my Savannah assistant?
Your Savannah assistant can take on so many different types of tasks that we need to share what it cannot do vs what it can do. For example, your Savannah assistant cannot go to spin class for you - we’re working on it. It cannot renew your driver’s license at the DMV - yet. Your Savannah assistant will not make you more creative or likable to your in-laws - at this stage of our development.
While your Savaanh assistant cannot fphysically attend your meetings, it can organize your contacts, schedule meetings with them, systematically label, archive, and draft emails, and track any communications results that come from email communication in a CRM, document, or other tool of your choosing. Just think about how much work is necessary before the real work begins!
Your Savannah assistant can
- Do work that can be explained in steps.
- Do work that is repetitive. Only do work in English.
- Do work whenever you want.
- Do work at whatever scale you want.
Your Savannah assistant cannot
- Do non digital work.
- Make business decisions for you.
What is a reasonable turn-around time for my delegation?
Small delegation? Quick turn around. For a delegation of moderate size - 10 hrs of work to complete - you can expect a turn around time of 4-5 days. For dedicated assistants, within 8 hours.
What should I do if I need help (e.g. my assistant isn't responding quickly)?
Email us at delegate2savannah@gmail.com and a partner will reach out to resolve your issue as fast as possible
What should I do if I have questions and I don't see an answer here?
Send us an email at delegate2savannah@gmail.com We will respond with an answer.
Pricing and Payment
What are my options for payment?
We accept credit card purchases, Wise transfers and Paypal.
What is the refund policy?
No refunds! No means no, until it means, “omg, we messed up, and we can't rectify the situation.” We hold ourselves completely accountable and quality is one of our top priorities.
Data Security
How does Savannah ensure the security of my payment information?
We use Stripe as our secure payments partner to ensure that your credit card details remain protected.
How does Savannah protect any passwords I share in order to execute my delegations?
Some of the work our agents do for you, may require access to your accounts. We obscure shared passwords using 1Password enterprise grade password sharing software, which is the industry standard.
How does Savannah ensure the integrity of its human agent workforce?
We monitor our human agents with HubStuff tracking software which records their screens so we know exactly what each person is doing at all times.
Is there anything else I should know about security measure Savannah takes to ensure I do not have to worry about my data’s integrity or privacy being compromised?
We take security very seriously. Due to the unique work that Savannah does and our high bar for security, we have created additional security layers to augment the security solutions given above.
It is also important to note that all our agents operate full-time under NDAs.
Quality Control and Scaling
Is there any limit to how much I can delegate?
No. At this time there is ample labor capacity in our team. You can use more than 1,000 hours per month of the service - so fear not - we have enough hands to do everything!
How does Savannah ensure a quality experience for its clients?
We want to make your experience as a new client or existing client worry free. That’s why our company exists - to increase your bandwidth and rid you of work that is not core to your business. Our Customer Success team is at your service in case our relationship is not meeting your standards or in case you want to share something exceptional about our service that you’d like to see more of in the future. Upon signing up as a client, you will be assigned a Customer Success Manager who will be your main point of contact in case you have an issue that needs extra care or attention.
How can I talk with my Account Director?
We recommend that you sync with your customer success manager every two weeks. We have noticed that 15 min on a call can increase the value that you receive from your Savannah assistant. As a growing business, we value your input about our service, and how we can do more so that you can delegate more. These syncs give you an opportunity to brain dump, review the work you have delegated thus far, receive answers to any questions in real time, and clarify / sharpen any changes in any work processes that you have delegated to your assistant.